Troubleshooting

XML Parsing Error

I received this error when I was importing the XML into SignAgent Pro. 
XML parsing error:
No character data is allowed by content model
Line Number: 2
Column Number 49224
Q: What happened? A: While working in InDesign some of the Sign information has been input improperly. The are 2 ways to find the mistakes without checking every sign.

Option 1 - Search the Structure

If the error is outside the

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Offline Registration Error

Offline Registration Window

Why did I receive the offline registration dialog when I am connected to the internet?

Possibility 1

Your computer is behind a firewall that is blocking outbound traffic. FileMaker needs Port 5003 both TCP and UDP not to be blocked for out bound traffic.

  • Select "Continue" this will allow you to work on the file while the situation is being resolved.
  • Contact your network administrator to unblock the ports.
  • Email support regarding the situation.

Possibility 2

SignAgent Pro was unsuccessful at connecting to the registration server.

  • Select "Continue" this will allow you to work on the file while the situation is being resolved.
  • Email support regarding the situation.

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Network Sharing Message

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Username & Password

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Unregister SignAgent Pro™

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Maximum number of licensed users Error

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